Privacy Policy

1. Person Responsible for the Protection of Personal Information

In accordance with Quebec's Act Respecting the Protection of Personal Information in the Private Sector (as amended by Law 25 / Bill 64), the following person is designated as responsible for the protection of personal information:

Any request, question, or complaint regarding the handling of your personal information may be directed to Nathalie Bedrossian at the contact above.

2. Personal Information We Collect

When you book a free Community Audit call through this website via Calendly, the following personal information may be collected:

• Full name
• Email address
• Phone number (if provided)
• Any additional information you share in the booking form or during the call, such as details about your Instagram account, business, and goals

We do not collect sensitive categories of personal information (e.g., health data, financial data) through this website.

3. Purposes of Collection

Your personal information is collected solely for the following purposes:

• To schedule and confirm your free Community Audit call
• To prepare for your call and personalize the advice provided
• To follow up after the call if you have expressed interest in working together
• To send you information about the Community From Scratch program if you have requested it

Your information will not be used for any purpose other than those listed above without your explicit consent.

4. Legal Basis for Processing

Your personal information is collected on the basis of your consent, given when you voluntarily submit a booking request through Calendly. You may withdraw your consent at any time by contacting nathalie@mtlhiking.ca.

5. Communication and Disclosure of Personal Information

Your personal information is not sold, rented, or shared with third parties for commercial purposes.

It may be accessible to the following third-party service provider strictly for the purpose of scheduling:

• Calendly — an online scheduling platform used to manage bookings. Calendly's own privacy policy applies to information collected through their platform. We encourage you to review it at calendly.com/privacy.

Your information may also be disclosed if required by law, court order, or competent authority.

6. Retention and Destruction

Your personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, and in compliance with applicable law.

Once the information is no longer needed, it is securely destroyed or anonymized. Booking records are generally retained for a maximum of 12 months following your last interaction.

7. Your Rights Under Law 25

As a resident of Quebec, you have the following rights regarding your personal information:

• Right of access: You may request a copy of the personal information we hold about you.
• Right of rectification: You may request that inaccurate or incomplete information be corrected.
• Right to withdraw consent: You may withdraw your consent to the collection or use of your information at any time, subject to legal or contractual restrictions.
• Right to de-indexation: You may request that personal information that is publicly accessible be de-indexed if its dissemination causes you harm and there is no legitimate public interest in it remaining accessible.
• Right to data portability: You may request that personal information you have provided be communicated to you in a structured, commonly used technological format.

To exercise any of these rights, please contact: nathalie@mtlhiking.ca

We will respond to your request within 30 days.

8. Confidentiality and Security

We take reasonable measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Access to your information is limited to those who need it to fulfill the purposes described in this policy.

9. Privacy Incident

In the event of a privacy incident (e.g., unauthorized access, use, or disclosure of your personal information) that presents a risk of serious harm, we will notify you and the Commission d'accès à l'information (CAI) as required under Law 25.

10. Complaints

If you believe your privacy rights have not been respected, you may file a complaint by contacting Nathalie Bedrossian at nathalie@mtlhiking.ca.

You may also contact the Commission d'accès à l'information du Québec (CAI):

11. Updates to This Policy

This privacy policy may be updated from time to time to reflect changes in our practices or applicable law. The date at the top of this page indicates when it was last revised. Continued use of this website after an update constitutes acceptance of the revised policy.